for online bookings PLEASE NOTE the following WHEN SELECTING YOUR PAYMENT OPTIONs -

- Prior to a booking being made, The National Zoo & Aquarium must be made aware of any disability that may prevent someone from understanding directions, could result in unpredictable behaviour, or that interferes with a persons mobility.
- Must be mobile enough to bend or crouch down on either or both knees, walk without assistance.
- Must be completely able to understand and follow any directions/orders given to them by the Zookeeper/s, during their tour/booking at any time.
- It is advised that anyone pregnant seek medical advice before interacting with cats.
- A copy of the National Zoo and Aquariums Indemnity and Release form will be provided on check-in (must be completed by customers taking part in any or all tours/interactive experiences).
- If under 18 years of age, must have the National Zoo & Aquariums Indemnity and Release form signed by a parent or legal guardian (to be presented on check-in). -The National Zoo and Aquarium has the right to remove, from the tour and zoo grounds if necessary, any person(s) believed to be a danger or potential risk to their or anyone elses safety.
- Bookings can only be made with full, on line credit card payment.
- Bookings are non-refundable.
- Re-scheduling an existing booking can only be done up to 48 hours prior to your tour/encounter. Re-scheduling can only be done by phoning the National Zoo and Aquarium on (02) 6287 8400. A re-scheduling/booking fee of $5.00 per tour/encounter will apply (not per person.
- Booking cancellations or refunds due to weather conditions are decided upon and approved by the National Zoo. Heavy rain and or high wind or electrical storms would require a booking to be rescheduled or the cost refunded to the customer.
- Bookings can be transferred to another person’s name, provided it follows the rules listed above.
- Check-in time for a customer is a minimum of 20 minutes prior to their booked time. Check-in time for W.O.W customers is 8.00am. If you miss your booked time as a result of being late or through simply not showing up, you will not be re-scheduled unless you re-book an available time for the full amount payable.
- Please note that online bookings receive a discount of $5.00 per person (reflected in prices). If you are booking with a gift certificate or discount voucher/card of any type, please phone (02) 6287 8400 to make your reservation (booking fee will not apply).
- To book over the phone (credit card only), please call (02)6287 8400 and follow the prompts. Please note that the online discounts offered to customers will not apply for phone bookings.


1(a). This booking includes general admission to the National Zoo & Aquarium on the set date of this booking only.
1(b). REFERS TO MEET A CHEETAH - A maximum of 2 places per timeslot may be booked by any one or more customers.
2. Weekend or public holiday rates must be selected where applicable (Zooventure Tour/Junior Zooveture Tour).
3. If an incorrect selection is made, full payment will be required on check-in to validate your booking.
4. The behaviour of any of the animals at the National Zoo & Aquarium, or the outcome/level of interaction is not guaranteed under any circumstances (we do not guarantee whether a cheetah or the cheetahs will be playful, lazy, cuddly active etc…)